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Did Someone Order Delivery? In-Room Service Gains Traction

In-Room Service Gains Traction Amongst Hospitals & Care Facilities Across The Country

The limitations and closures of gathering points in hospitals due to COVID-19 have impacted in-room service. However, special attention to in-room service was gaining traction well before the pandemic began. Doctors have always said food can be more than fuel for your body, and with the right nutrients, it can help in the healing process too. Some hospitals are using that concept, as well as patient experience, to change the stereotypes of hospital food for the better and improve patient satisfaction.  Let’s take a look at three healthcare facilities in particular that have started to take a more hospitality-inspired approach to in-room service.

UCLA HEALTH SYSTEM

Open 6:45 a.m. until 7:30 p.m., UCLA offers a restaurant ordering system where the kitchen cooks meals on-demand with menus updated to physician requested, plant-based meals with protein optional additions. Regularly scheduled tray service is still available to neuropsychiatry patients, which is why UCLA’s kitchen is separated into two sections to cater to both types of services.

Keeping in mind there is a 90-minute window between mealtimes, UCLA staff alternates between making and sending 25 trays to 1 unit in neuropsychiatric care and cooking and delivering room service tickets. This staggered approach has eliminated many challenges associated with offering both services.

Room service at UCLA is promised to arrive within 45 minutes but averages 28 minutes. What’s their secret? Food lifts.

Each floor has a dedicated cart with a timer for seven minutes. The cart is wheeled into the lift,  sent up to its designated floor, and the patient is immediately notified. To ensure quality, the cart enters into a pantry where hot and cold additions are added just before being taken to the patient, and the meal is delivered with food and drinks at the correct temperatures.

JOHNS HOPKINS HEALTH SYSTEM

John Hopkins offers Hotel-style, on-demand room service to their patients. They name this style of service the Johns Hopkins At Your Request program. Doctors realized there was a lot of food waste when they had patients ordering the day before, resulting in many being unavailable to receive their meals.

The John Hopkins At You Request program gives patients the flexibility to order their meals anytime between 6:30 a.m. and 6:30 p.m. and receive it within 60 minutes. To better accommodate nutritional diets prescribed to patients, John Hopkins also provides a nutritional department to help assist in meal decisions. Their diverse menu options are a significant factor in the success of the program.

The freedom to choose between traditional hospital foods like meatloaf and upscale items like salmon makes the patient feel satisfied with their meal experience, even when they don’t order the extravagant items. In fact, the majority stick with the traditional items, while the occasional upscale orders bring comfort to patients and family members who need it.

ST. JUDE CHILDREN’S HOSPITAL

St. Jude’s primary focus is on young patients and their families. Patients aren’t limited to in-hospital care, as many of their outpatients go through treatment at nearby housing sponsored by St. Jude and receive their customized meals there. They use a Combi Oven to deliver quality food within expectations of 30 – 45 minutes. As for their future plans for servie? They’re expected to upgrade their systems to TV-operated ordering services and explore newer cooking technologies. Nonetheless, their specialty is in the services they provide.

Considering the age of their patients, their happiness is a priority. The chef often greets patients with a hug and smile, with meals that are fully specialized to encourage the patient to eat and heal. So much so, that patients have even gone to the kitchen to teach the chefs how to make their food!

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The Impacts of Robotics in Health Care

Healthcare Robotics- Lakeside

In today’s environment, the healthcare industry has leaned heavily on technological advancements, particularly through the use of robotics and artificial intelligence.

Like many other industries, healthcare is impacted by a diverse group of factors. From the rising cost of coverage to meeting the challenges associated with labor shortages in the field, things are constantly changing. In order to deal with the reality of this landscape, the healthcare industry has leaned heavily on the technological advancements of today, particularly through the use of robotics and artificial intelligence.

Twenty-first-century healthcare has improved through these advancements, tapping into the potential of delivering quality care like never before. In a field that is overworked and in many cases understaffed, see how these new technologies are improving hospitals and care facilities all over the world. 

Robots Allow Clinicians More Time With Patients

A common misconception out there is that robotic technology and artificial intelligence will replace the healthcare labor force. This simply is not true. The job of these technologies is to complement clinicians’ skill sets, reduce workload, and free up time for healthcare professionals to carry out tasks and activities that will have a greater impact on patient care. Instead of carrying out administrative or repetitive tasks, clinicians can leave some of those responsibilities to robots, and focus on the aspect of their job that matters most: caring for their patients.

On average, primary care physicians work 11.2 hours per day. Nearly six of those work hours are spent interacting with electronic health data and records. There simply is too much data for one person or even a team of doctors to consume and analyze. With the help of robotic technology, and more specifically, AI systems, machines can scan thousands of records and cases in an instant, picking out correlations and patterns that can help treat patients with stunning accuracy. In a profession where time is of the essence, robots and AI can make amazing contributions with both speed and accuracy, allowing for longer, and more dedicated one-on-one care for doctors to have with their patients.

Covering Common Procedures

In most healthcare facilities, there are standard procedures that must be administered regularly to patients. Drawing blood, checking blood pressure, and administering shots are procedures that should be achieved regularly and with the same attention to detail. For these tasks, robots could prove to be quite an asset.

A recent study published by the journal Technology revealed some pretty remarkable findings. In the study, a robot device was successful at administering blood 87 percent of the time on the 31 participants in the trial. In previous studies, health care professionals recorded only a 73 percent success rate of patients with visible veins, while the robot device was successful 97 percent of the time. Utilizing robotic technology for these practices would guarantee that they were performed properly each time and save precious time for medical staff.

Improved Accuracy

In an industry where accuracy is critical and often the difference in life or death, developing technology that boosts accuracy to the next level is critical. In order to provide accurate diagnosis and treatments for patients, all data collected must be accurate. With robotics, administrative and recurring clinical duties, such as monitoring patient vitals or inputting patient data, will be achieved with remarkable efficiency.

The precision found in these robotics is unmatched by the human hand and potential errors that can happen. Take the Da Vinci surgical robot for instance. This amazing device has completed well over 6 million surgeries worldwide and equips surgeons with the ability to perform minimally invasive surgery with astounding accuracy. In addition, studies have shown that surgeries with this robot have resulted in far fewer complications following operations. With the help of robotics, surgeons will benefit from these devices greatly. By delivering small, precise incisions, robots provide immense value, allowing surgeons to not worry about possible human error such as fatigue or lack of range of motion.

Implementation Across The Entire Healthcare Landscape

Globally, Robot technology in healthcare facilities has ramped up because their benefits are too good to ignore. Not only do they allow for improved patient care, but they also impact cost savings and waste reduction, to name a few perks.

Throughout the United States, Automated Pharmacies that utilize robotic technologies are becoming extremely popular. Robots can update records sent from the hospital, label, package, store and fill prescriptions with ease and undeniable accuracy. Again, this allows pharmacists to free up time to educate themselves on medications and provide valuable insight and consultation for patients.

One of the rising trends in healthcare is telemedicine. With a shortage of health care professionals and the unavailability of specialized care in some remote locations, robotics provide a real solution to this issue. Complete with full audio, video, and camera capabilities, these telerobots provide timely communication, data tracking and enable clinicians the ability to remotely log in and speak with a patient.

Looking Ahead

There’s no denying, robotics and AI technology are rapidly changing the healthcare industry. Because of the many benefits related to cost, accuracy, and accessibility, care facilities are catching on and adopting these remarkable assets into their everyday operation. From surgical assistant robots to machines who carry out non-patient facing tasks like stocking and cleaning, these technologies are improving healthcare by leaps and bounds.